Returns & Exchanges
At Urth, we are committed to ensuring your gear performs perfectly, which is why we offer a 30-day return window for all electronic accessories and hardware. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges to get you back to creating.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the electronic items in their original packaging, ensuring all cables, manuals, and protective inserts are included to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package before dropping it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians receive and inspect your device for functionality and condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing